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PAGasSwitch The Official Natural Gas Shopping Website of the Pennsylvania Public Utility Commission

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  • Important Questions to Ask Suppliers

Questions to Ask Natural Gas Suppliers

Here's a list of potential questions that may arise as you consider a competitive supplier.

  1. Is the natural gas supplier (NGS) licensed by the Pennsylvania Public Utility Commission (PA PUC)?
  2. What is the NGS’s price to compare, and how long is that price effective?
  3. Are all taxes included in the supplier's price?
  4. What is the price per Ccf/Mcf/Dth?
  5. Is the price fixed or variable? Is there a limit to how high or low the variable rate can go?
  6. Is there an introductory rate? If yes, how long does it last?
  7. If the NGS offers an introductory rate, what will the price be at the end of the introductory period? Will it be able to provide the rate in advance of the service being used?
  8. Can the NGS provide historic pricing information (e.g., its average price over the last year)?
  9. Will the NGS provide its rate at the beginning of the month? If my rate changes consistent with my contract, will I be notified of rate changes?
  10. What is the length of the agreement? Can my price change in that time? If so, when can it change, and how will I be notified?
  11. Will I receive a notice before my contract expires? What happens when my contract expires?
  12. Is there a cancellation fee or any penalty for switching suppliers before my contract expires?
  13. Is there a monthly service fee to change suppliers?
  14. What steps must I take to switch suppliers?
  15. Is there a bonus or any customer incentives for signing up?
  16. Are there any special add-on services?
  17. Who provides billing, and will I receive one or two bills?
  18. Does the supplier offer a budget billing plan?
  19. Will I still get service from the supplier if I have an outstanding balance or bad payment history?

Natural Gas Shopping Statistics

Fact Sheet — Taking Action by Choosing a Natural Gas Supplier

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The Official Natural Gas Shopping Website of the Pennsylvania Public Utility CommissionCopyright ©2022 Pennsylvania Public Utility Commission. All Rights Reserved.

Main navigation

  • Shop for Natural Gas
    • Find Rates
      • Shop for Your Home
      • Shop for Your Small Business
      • Shop for your Large Business
    • List of Distributors
    • List of Suppliers
  • About Switching
    • The Switching Process
    • How to Shop & Switch
    • Questions to Ask Suppliers
  • Understanding Rates and Terms
    • Understanding Rates
    • Fixed & Variable
    • Understanding Your Bill
    • Supplier Renewal & Options Notices
  • Rights & Protections
    • Your Rights & Protections
    • Help Paying Your Bill
  • Ways to Save Energy
    • Leaks & Insulation
    • Heating & Cooling
    • Usage

Header links

  • Tell a Neighbor
  • File a Complaint
  • Rate Change Alerts
  • En Español
  • |
  • FAQ
  • Glossary
  • |
  • Facebook
  • Twitter
  • LinkedIn
  • Instragram

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  • Contact the PUC
  • About the PUC
  • Terms & Conditions
  • Sitemap